Our Danby Dehumidifier Direct Drain Solution
Our company is proud of our customer service department and their desire to work with our customers to solve any problems. These people work diligently to come up with solutions to make people happy and satisfied.
One of our most popular products this year has been our line of Danby dehumidifiers. When customers were unable to direct drain these units, our customer service department put their heads together and came up with a solution that has worked so well that Danby has referring people to us.
Our customers have been happy with Danby and the performance of these units; however, there was a problem for some customers that wanted to direct drain the condensed water with a hose. These dehumidifiers have two drainage ports. To direct drain the dehumidifier, the secondary port must be plugged up. Our customer service department figured out the problem and came up with a great solution for our customers.
Here is the process to make sure you can direct drain your Danby dehumidifier:
We send you printed directions and a custom fitted rubber stopper. You must firmly insert the supplied rubber stopper in the secondary drain port inside the unit. The secondary port is located on your right as your look inside the unit. The rubber stopper must be inserted tightly into the port to keep the stopper in place.
If the rubber stopper is in place, the reservoir bucket will fit back inside your dehumidifier. The condensed water will then drain out the primary port where you attach your direct drain hose.
If you have any questions regarding this direct drain fix for your Danby dehumidifier, please contact AchooAllergy.com’s customer service department at 1-800-339-7123.
One of our most popular products this year has been our line of Danby dehumidifiers. When customers were unable to direct drain these units, our customer service department put their heads together and came up with a solution that has worked so well that Danby has referring people to us.
Our customers have been happy with Danby and the performance of these units; however, there was a problem for some customers that wanted to direct drain the condensed water with a hose. These dehumidifiers have two drainage ports. To direct drain the dehumidifier, the secondary port must be plugged up. Our customer service department figured out the problem and came up with a great solution for our customers.
Here is the process to make sure you can direct drain your Danby dehumidifier:
We send you printed directions and a custom fitted rubber stopper. You must firmly insert the supplied rubber stopper in the secondary drain port inside the unit. The secondary port is located on your right as your look inside the unit. The rubber stopper must be inserted tightly into the port to keep the stopper in place.
If the rubber stopper is in place, the reservoir bucket will fit back inside your dehumidifier. The condensed water will then drain out the primary port where you attach your direct drain hose.
If you have any questions regarding this direct drain fix for your Danby dehumidifier, please contact AchooAllergy.com’s customer service department at 1-800-339-7123.
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3 Comments
On 7/5/2011 70 Pint Dehumidifier wrote:
I think it was really clever of your company to come up with the "drain fix" for this, but what is the purpose behind the two drains to begin with? Just wonder.
On 9/8/2012 Tim Liu wrote:
We always used direct drain function with our Danby dehumidifier and we a very happy with the product, but it started to leaks recently, please help?
Thanks
On 9/17/2012 Kevvyg wrote:
Give our customer service a ring to help troubleshoot. Depending on where the leak is, it could be a variety of things. The model and date of purchase will also help narrow down the problem.
I'm not sure why Danby designed their model to have to small openings into the bucket. Without actually breaking one open, I would suggest that inside that plastic box where the two small opening ares, there are two small corridors where condensate first travels down the one leading to the direct drain port in the back and the other may act essentially, as an overflow. My thinking behind this is that water would flow down towards the port in the back, and if it finds it is plugged, it would fill the corridor leading there then overflow into the secondary corridor and then flow into the reservoir. Again, I've not tore one apart to confirm, but judging by how the water flows, this is my best guess as to why/how the water flow options are designed.
Kevvyg
Leave a Comment
On 7/5/2011 70 Pint Dehumidifier wrote:
I think it was really clever of your company to come up with the "drain fix" for this, but what is the purpose behind the two drains to begin with? Just wonder.
On 9/8/2012 Tim Liu wrote:
We always used direct drain function with our Danby dehumidifier and we a very happy with the product, but it started to leaks recently, please help?
Thanks
On 9/17/2012 Kevvyg wrote:
Give our customer service a ring to help troubleshoot. Depending on where the leak is, it could be a variety of things. The model and date of purchase will also help narrow down the problem.
I'm not sure why Danby designed their model to have to small openings into the bucket. Without actually breaking one open, I would suggest that inside that plastic box where the two small opening ares, there are two small corridors where condensate first travels down the one leading to the direct drain port in the back and the other may act essentially, as an overflow. My thinking behind this is that water would flow down towards the port in the back, and if it finds it is plugged, it would fill the corridor leading there then overflow into the secondary corridor and then flow into the reservoir. Again, I've not tore one apart to confirm, but judging by how the water flows, this is my best guess as to why/how the water flow options are designed.
Kevvyg
Leave a Comment
