IQAir HealthPro Plus Air Purifier Customer Q & A

IQAir HealthPro Plus Air Purifier Product Details
Q1: while it says that the IQAir is Swiss designed, it doesn't say where the machine is made. Where is the IQAir HealthPro Plus made?

A: The units are constructed then individually tested prior to packaging, in Switzerland.

Q2: How often do you have to replace filters?

A: The unit will calculate this based on the fan speed and time run, so you can actually see the filter life in hours change as you adjust speeds. Typically, if you run the unit on the medium speed, you'll get 1 1/2 years out of the PreMax prefilter, 4 years out of the HyperHEPA, and 2 years out of the V5 Odor Cell.

Q3: I have a 1200sq. ft home. Would one system be enough? Which room would I place the system for optimum results?

A: That depends on two things. First, how often are you looking to cycle through all the air in that space? Ideally, you want to aim for 4-6 exchanges per hour. Keeping that in mind, you'd likely need two units to more effectively cover that size of area. More importantly, is the space open? Individual air purifiers aren't extremely useful from room to room. If you have two rooms separated by walls and a door, there typically won't be enough air circulating through the two spaces a room air purifier to keep the adjacent room's air clean. If it's an open floor plan, say a combo kitchen/dining/living space, then one unit can be much more effective as the air can freely circulating throughout the entire space. The answer the last question, start with the bedroom. Typically people spend more time in this room than any other single room, but the rule of thumb is place it where you'll be the most. Hope that helps!

Q4: What are the CADR ratings for dust, pollen and tobacco smoke the latter is not really a factor, but dust and pollen are for the IQAir HealthPro Plus? Thank you.

A: IQAir does not submit their air purifiers for CADR testing. Austin, AirPura, Amaircare, IQAir, and NQ do not submit products for testing, nor are they a part of the trade association of air purifier manufacturers who created the CADR. There are a variety of reasons for this, and if you're up for it, we outline most of them here.

Q5: How long should you run the unit and is it expensive to run electric bill

A: Generally for those with allergies or asthma, we recommend you simply set it and let it run 24/7. The fan speed can vary depending on personal preference, but in rooms/spaces where there are particular problems with dust, odors or allergens, you can run the unit on high while away from the house then dial it down to the middle and lower speeds while you are actually there. On the lowest setting, the power consumption is going to be add about the same to the monthly bill as a lower wattage halogen bulb. If power is currently costing you 18 cents per KwH this is a few cents HIGHER than the current national average, then the IQ would cost you about $5.80 per month to operate 24/7, medium speed, less than a venti latte at Starbucks. Hope that helps!

Q6: I am interested in the IQ Air HealthPro Plus Air Purifier and would like to know the specifics on product warranty. We also have an open concept house open to below 1500 ft would one purifier unit suffice?

A: The basic jist of the warranty is you have a five year warranty on parts and labor, excluding filters. Should something go wrong and need to be repaired or replaced, you would ship the unit to an IQAir repair center, they would repair it and ship it back. I believe you are responsible for the shipping to them, but they cover ground shipping of the unit back to you. I'll post the full warranty language below. In terms of coverage area, I would say that 1500 sq. ft. is likely beyond the reach of a single unit. One unit would turn the air over once per hour. Depending on your reason for purchase, that is likely not sufficient. Two units would be able to cycle through that volume of air three times per hour when running on high. This assume 8' ceilings, but I'm guessing that with an open style floor plan, they may be higher. In all, two would likely work for you. Here's the full warranty language from IQ. We are proud to cover the HealthPro® Series air cleaning system with a one 1 year limited warranty for commercial use and five 5 years for residential use. If, within the warranty period, this air cleaner or any part thereof with the exception of filters is proven to be defective by reason only of faulty workmanship or materials, IQAir North America, Inc. will, at their option, repair or replace the faulty air cleaner or part free of charge for labor and materials. The warranty for replaced parts will automatically expire with the termination of the original device’s warranty. This warranty shall not apply to damage caused by misuse, wear and tear, neglect, unauthorized repair, damage caused by installation, adaptation, modification or use in an improper manner or inconsistent with IQAir’s operating and maintenance instructions, or to wear or deterioration resulting from environmental conditions or to damage sustained during transit. IQAir North America, Inc. will not be liable under this warranty for any fault or damage arising from defective workmanship if the product has been serviced, repaired or modified by any person other than IQAir North America, Inc. or if the manufacturer’s serial sticker has been removed or tampered with. IQAir North America, Inc. covers the shipping costs going back to the customer for ground shipping only. Should a faster shipping service be required or if the product needs to be shipped outside the continental United States, additional shipping costs will apply and are the responsibility of the end-user. IQAir North America, Inc. does not extend its warranty nor ship products outside North America. IQAir North America, Inc. will not refund shipping, handling or insurance costs for warranty repairs. Obvious defects must be communicated to the authorized IQAir Dealer within 10 days of the purchase date. To secure your warranty rights and prevent possible transport damage, all products must be returned in original IQAir packaging. Please keep the original packaging. Alternatively, original IQAir packaging can be ordered, for a nominal fee, from IQAir North America, Inc. IMPORTANT NOTE: All products you wish to return for service or repair must be accompanied by a Return Authorization Number RA Number. This number and shipping instructions can be obtained by contacting the IQAir Technical Support Team. The RA Number must be clearly visible on all external packaging. IQAir North America Inc. reserves the right to refuse any shipment received without RA Number and to return the shipment at the original sender’s cost.

Q7: Hello I'm an international customer who would like to purchased IQAir Healthpro Plus air purifier from your website. I want to pay by International Credit card and would like to deliver the product to a US based freight forwarding agency address who can handle the international shipping for me. Is that ok for your sales policy? Thanks

A: Unfortunately, that's not going to be possible for a couple reasons. First, we do not process international credit cards. Unfortunately, we've just had too high of a rate of fraud with those orders in the past. I'm not saying that is your case, but it's something we've had major headaches in dealing with in the past. Second, for this product, the IQAir products we offer are for use in N. America only. The motors are designed for 110V, so use with a converter voids the warranty, per the manufacturer. Lastly, IQAir's policies confine sale of products to specific markets. So in our case, that would be N. America only. They have dealers in most international markets where the same products are available, and often in those markets, the machines are designed for use in that region ie. motors equipped to handle 220V.

Q8: Unless I missed it I didn't see anything regarding ozone and this unit. ?

A: Sorry, sometimes we take it for granted and forget to mention it. No unit that we currently offer produces any measureable amount of ozone, including all of the IQAir products.

Q9: Is this IQAIR healthpro plus a new edtion?

A: Yes. All of the IQAir HealthPro, HealthPro Plus and Compact models are New Edition. All of the originals were removed from inventory nearly a year ago.

Q10: How much do replacement filters cost for the IQ Air? How often do they need to be changed?

A: Specific filters life varies by machine, and most IQAir purifiers have a monitor that will let you know the approximate filter life remaining. As a general rule, the PreMax prefilter lasts 6-18 months. The HyperHEPA filter lasts 2-4 years, and the V5 Cell lasts 1-2 years. Replacement times will vary depending on use and the air quality in the room. The costs are $59, $189, and $89, respectively.

IQAir HealthPro Plus Air Purifier Product Details

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