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Hours of Operation

The achooallergy.com order hotline accepts orders 24 hours a day, 7 days a week. Complete our secure online checkout or call 1-800-339-7123 anytime to place your order.

Customer service and technical support is available from during the hours listed below. For assistance, call 1-800-339-7123.

Monday - Thursday: 8:30AM - 6:30PM

Friday: 8:30AM - 5PM

Saturday: 10AM - 4PM

Sunday: Closed

Contact Us

Phone:	1-800-339-7123
	770-455-9999
Email:	cs@achooallergy.com
Fax:	770-455-9988

achoo! ALLERGY & AIR Products, Inc.Ž
3411 Pierce Drive, Suite 100
Chamblee, GA 30341

100% Satisfaction Guarantee

We at achoo! ALLERGY & Air Products sincerely believe our products improve the lives of allergy and asthma sufferers. We encourage you to try any product we carry, and experience better, healthier breathing. If you are not completely satisfied with your purchase, you may return items within 60 days from the date of purchase (date on receipt) for a merchandise exchange or a full refund.**

Delivery Information

Orders placed by 3pm EST on a business day, will be shipped the same day. Orders place after 3pm EST on Friday will not be shipped until Monday. All in stock items are shipped within 24 hours via standard ground service. Expedited shipping is available at checkout. Simply select the desired shipping service during checkout. Because UPS only delivers on weekdays, your expedited order may arrive later than you expect. For example, a 2nd Day order placed before 3pm on a Thursday will not arrive until Monday. Next Day orders placed on Friday before 3pm EST will not arrive until Monday, unless Saturday delivery is specifically requested. Holidays may also delay your order.

Gifts

If you are purchasing items as a gift, we will happily enclose a message from you. Please contact a customer service representative to supply this information. Gift certificates are also available in any amount.

Price Guarantee

We will match any published price (available to the general public) for the same product. If you see the same product at a lesser price within 60 days of your purchase, send us a copy of the ad, and we will refund the difference. Note: some products are not included in this offer. Please contact customer service for more information.

Shipping/Handling Rates

Order Subtotal	Shipping & Handling
$0 - $29.99	$5.99
$30 - $59.99	$9.99
$60 - $89.99	$11.99
$90 - $119.99	$12.99
$120 - $149.99	$14.99
$150+	$FREE!

Additional Shipping Information

International Orders

Shipping rates do not include duties, taxes, customs fees, or any other type of customs brokerage charges. Customers outside of the United States will be responsible for any additional fees upon receipt.

Returns

achoo! ALLERGY is proud to offer high quality products at reasonable prices. All products are unconditionally guaranteed. If you are not satisfied with your purchase, you may return it along with your receipt (or copy of) within 60-days* of the invoice date for a refund or store credit.

*All returned products must be in new condition and include original packaging.

*Tempur-PedicŽ Mattresses and Foundations: 90-night trial period. You may return the product at anytime with in 90 days for a full refund minus shipping charges.

*Tempur-PedicŽ Adjustable Bases: All adjustable bases are non-returnable.

*Permatron / Newtron furnace filters are non-returnable.

*Special-order or custom items, such as Hypodown products by Ogallala, are non-returnable.

*Royal-PedicŽ Mattresses: 14-night trial period.

*Royal-PedicŽ Pillowtop Pads: All Royal-Pedic Pillowtop Pads are non-returnable.

*All Pillows: Non-returnable by law.

*All Masks: Non-returnable once packaging has been opened.

Returns are Easy
To return an item, please visit: www.achooallergy.com/returns to obtain a return authorization number (RA#). The RA# should be written on the outside of the box that you are returning. A copy of your receipt must be included with the returned item. All returned items must be in new condition and original packaging. All manuals, registration cards and accessories must be included. Outbound shipping (including promotional shipping) and return shipping costs will not be refunded.

We do not pay for return shipping, nor do we refund promotional shipping.
Once returned items are received, credit will be issued to the original credit card used for the purchase. Outbound shipping (including promotional shipping) and return shipping costs will not be refunded.

Cancellations

If you have placed an order and would like to cancel for any reason, please contact us immediately. We will do all we can to cancel the order, but if this is not possible, you are liable for all shipping and handling charges (including promotional outbound shipping) and return shipping.

Orders Refused on Delivery

If you have refused your order upon delivery, you will be liable for outbound shipping (including promotional shipping) and return shipping plus a 15% restock fee.

Privacy Policy

At achoo! ALLERGY & Air Products, we recognize your right to confidentiality and are committed to protecting your privacy. We will protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party. View our complete Privacy Policy.

**All returned products must be in re-sellable condition

Allergy Relief