We are a small privately owned company, and we truly care about every customer. Our reputation depends on it. Many of our customers come from word of mouth from our other satisfied customers, and we take tremendous pride in that honor. We want you to be a customer for life.
Our return policy is superior to that of our competitors. Many Miele vacuum retailers offer very limited trial periods or charge restocking fees, but we believe you should have adequate time to determine if these wonderful vacuums are a fit for your cleaning needs. For that reason we offer a 60-day return policy.
Please read the following as it may be helpful while you research your Miele Vacuum Cleaner purchase.
Why is it important to buy from an Authorized Miele Dealer?
A Miele product is one of the finest products made. The Miele company strives to ensure quality and durability; each Miele vacuum cleaner is designed and tested to last for 20 years. A Miele vacuum is not just a vacuum, but an investment in long-lasting allergy relief. The expense of carpet, wood, tile and such warrant a quality vacuum. Purchasing your Miele vacuum from an authorized dealer ensures the commitment that Miele has provided through its dealers for proper warranty, maintenance and service.
What happens to my warranty if I purchase from a Non-Authorized dealer?
Any warranty offered with the appliance, its accessories, replacements parts, etc. is absolutely null and void unless the appliance has been purchased from an Authorized Miele Dealer. This includes any and all manufacturer's warranties, warranties of merchantability, or warranties for use for a particular purpose. Under no circumstances will Miele warrant or guarantee the appliance unless it has been bought from an Authorized Miele Dealer. Shoppers who obtain appliances, accessories, or replacement parts from someone other than an Authorized Miele Dealer proceed at their own risk.
How can I be sure that I'm purchasing from an Authorized Dealer?
If there is any doubt whether a dealer is authorized to sell Miele products, we recommend calling Miele directly at 1-888-785-2828 or via email. Please note that all Miele vacuum cleaners are serviced locally by a network of authorized dealers. Should you require warranty / repair work for your Miele vacuum cleaner, please contact us at 1-800-339-7123 and we will be happy to help.
Any differences between local and internet authorized dealers?
Yes. Local dealers do have a few models that are exclusively set aside for in-store purchasing. You won't find these models online. Other than that, there's no difference between the two. Luckily for you, we also have a beautiful showroom you can visit here in Atlanta, GA and try any of the latest Miele vacuum cleaner models or accessories. That also means we have in-store only pieces as well as the array of vacuums and accessories you will find with other authorized online Miele dealers.
What if I find a Miele Vacuum on eBay?
Authorized Miele Dealers do not sell on eBay. Therefore, if you purchase a Miele on eBay you will not have a warranty.