Return Policy and Shipping Rates


Return Policy

AchooAllergy.com is proud to offer high quality allergy relief products at reasonable prices. On these products, we offer a 60-day, no-hassle Return Policy. We believe our products improve the lives of allergy and asthma sufferers. To encourage you to use our healthy home products, we have a very simple and easy to understand Return Policy with just a few minor product exceptions:
  • You can return your product for a refund for up to 60 days from the date of purchase. Some products are excluded from this policy. Please read below.
  • If a product is defective, we will have it replaced or repaired at no charge for up to 60 days from the date of purchase. Items found to be defective beyond 60 days will be serviced through your product's warranty.
  • Products are inspected upon receipt. Products without original packaging or damaged products are subject to a 15% restocking fee.
  • Ogallala bedding products can be returned, but they are subject to a 15% restocking fee.
  • Royal-Pedic mattresses and other R-P products must be returned within 14 days from the delivery date. Returned Royal-Pedic products are subject to a 15% restocking fee.
  • Pure-Rest mattresses and other Pure-Rest products must be returned within 14 days from the delivery date. Returned Pure-Rest products are subject to a 15% restocking fee.
  • Serta iComfort mattresses cannot be returned. They only can be exchanged for another Serta iComfort mattress.

*Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We do not pay for returned shipping. Shipping rates are listed below. Questions? We're here to help. Call us at 1-800-339-7123.

Return Instructions

Step One: Obtain A Return Authorization Number (RA#)
  • Fill out our online returns form to receive an e-mail with your RA#.
  • Call us at 1-800-339-7123 to speak with Customer Service and receive your RA#.
Step Two: Shipping Your Return
  • All returned items must be in the original packaging and include all manuals and accessories.
  • Include a copy of your receipt with the returned item.
  • Write your RA# on the shipping box or on a copy of the original invoice inside the box.
  • Note the tracking number for your shipment. We are not responsible if the returned item is lost during shipping process.
  • Use your original AchooAllergy.com box, or any plain, unmarked cardboard box to ship your return to:
  • Ship returned items to:

    AchooAllergy.com, 3411 Pierce Drive, Suite 100, Atlanta, GA 30341

Returned items shipped to the address above are received, inspected, and processed in our warehouse. When we receive your return, we will process your return as quickly as possible. We will issue a refund to your credit card or PayPal account. We make every attempt to process your returns quickly; however, it may take 4-6 weeks from when we receive the return for your credit to be processed. Questions? We're here to help. Call us at 1-800-339-7123.

Shipping and Handling Rates

Order Subtotal Shipping & Handling Promotional Shipping
$0 - $29.99 $5.99
$30 - $59.99 $9.99
$60 - $89.99 $11.99
$90 - $119.99 $12.99
$120 - $149.99 $14.99
$150 - $199.99 $19.99 Free Promotional Shipping!
$200 - $299.99 $24.99 Free Promotional Shipping!
$300 - $399.99 $29.99 Free Promotional Shipping!
$400+ $39.99 Free Promotional Shipping!

*Any order place over $150 receives free ground shipping as a special promotion. The value of that promotional shipping is available in the schedule above. Per our Return Policy, if you return an order that received "free promotional shipping", we will refund your order total minus the promotional shipping. Our Shipping Policy is available on our shipping page.

*Please keep in mind that our shipping rates include a Handling Fee and are not just the shipping costs. The handling fee covers the cost of packing materials (boxes, tape, packing paper, etc.) and labor used to pick, pack, and ship your order.

Cancellations

If you have placed an order and would like to cancel for any reason, please contact us immediately. We will do all we can to cancel the order, but if this is not possible, you are liable for all shipping and handling charges (including promotional outbound shipping) and return shipping.

Orders Refused on Delivery

If you have refused your order upon delivery, you will be liable for outbound shipping (including promotional shipping), return shipping costs, and a 15% restocking fee.

Contact Us

Phone: 1-800-339-7123 or 770-455-9999
Email: cs@achooallergy.com
Fax: 770-455-9988
Mailing address: AchooAllergy.com, 3411 Pierce Drive, Suite 100, Atlanta, GA 30341


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