100% Satisfaction Is Our Guarantee To You
AchooAllergy.com is proud to offer high quality allergy relief products at reasonable prices. On these products, we offer a 60-day, no-hassle Return Policy. We believe our products improve the lives of allergy and asthma sufferers. If, within 60 days, you are, for any reason, dissatisfied with any purchase, we will gladly replace the product, exchange it for another product, or refund your purchase price, whichever you desire. There are some exceptions to this 60 day policy such as custom sized furnace filters, custom size bedding encasements, and mattresses. To encourage you to use our healthy home products, we have a very simple and easy to understand Return Policy with just a few minor product exceptions:
- You can return your product for a refund for up to 60 days from the date of purchase. Some products are excluded from this policy. Please read below.
- If a product is defective, we will have it replaced or repaired at no charge for up to 60 days from the date of purchase. Items found to be defective beyond 60 days should be serviced through your product's warranty.
- Products are inspected upon receipt.
- Royal-Pedic mattresses and other Royal-Pedic products cannot be returned.
- Pure-Rest mattresses and other Pure-Rest products cannot be returned.
*Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We do not pay for return shipping.
Please Call Us First Before Returning Anything
Before you go to the trouble of sending the product back to us, please call our customer support department at 1.800.339.7123. We wonâ€™t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can. Our Expert Staff members are available from 9:00 am to 5:30 pm Eastern Time Monday through Friday, except for holidays. If you prefer, you can e-mail your questions or concerns to firstname.lastname@example.org or use our online returns form to submit your return request. Questions? We're here to help. Call us at 1-800-339-7123.
Is Something Missing, Damaged, Or Defective?
If something is damaged, please save the box and all packing materials and call us immediately.
Please inspect your order as soon as it arrives. In the rare instance we do not have an item in stock, it will be indicated on the invoice (under the B/O column) and shipped as soon as possible with no additional shipping charge. If something is missing, damaged, or defective, please call our Expert Customer Support Department at 1.800.522.1448 Mon-Fri 9:00am-5:30pm Eastern Time. We will take care of the problem at our expense with the least possible inconvenience for you.
Is There Something You Want To Return Or Exchange?
If the item was shipped from AchooAllergy.com, return authorization is not required for an exchange or refund. Before you to go the trouble of sending the product back to us, please call our customer support department at 1.800.339.7123. We wonâ€™t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can.
We never charge a restocking fee for any item. However, shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment. Refunds will be issued to the same credit card that was used to purchase the item(s) returned. If you paid by check or money order, we will mail you a refund check.
Returns Procedure For Special Products:
Some of our products ship to you directly from the manufacturer.
Upon receipt, please inspect the product immediately for damage or defects and call us right away if there is a problem.
Save the original box and packing materials in case you need to return the item for any reason.
Please call us at 1.800.339.7123 for a Return Authorization Number and we'll give you the address of where your return should be shipped. Items shipped to you directly from the manufacturer are covered by our 100% Satisfaction Guarantee.
Step One: Contact us and let us know that you would like to return an item or items from your order.
- Fill out our online returns form to receive an e-mail with your return instructions.
- Call us at 1-800-339-7123 to speak with Customer Service and receive your return instructions.
Step Two: Shipping Your Return
- All returned items must be in the original packaging and include all manuals and accessories.
- Include a copy of your receipt with the returned item.
- Write your Order# on the shipping box or on a copy of the original invoice inside the box.
- Note the tracking number for your shipment. We are not responsible if the returned item is lost during shipping process.
- Use your original AchooAllergy.com box, or any plain, unmarked cardboard box to ship your return to:
- Ship returned items to:
1620-D Satellite Blvd.
Duluth, GA 30097
Returned items shipped to the address above are received, inspected, and processed in our warehouse. When we receive your return, we will process your return as quickly as possible. We will issue a refund to your credit card or PayPal account. We make every attempt to process your returns quickly; however, it may take 4-6 weeks from when we receive the return for your credit to be processed.
Questions? We're here to help. Call us at 1-800-339-7123.
*Any order over $79 receives free ground shipping as a special promotion. The value of that promotional shipping is available in the schedule above. Per our Return Policy, if you return an order that received "free promotional shipping", we will refund your order total minus the promotional shipping. Our Shipping Policy is available on our shipping page.
If you have placed an order and would like to cancel for any reason, please contact us immediately. We will do all we can to cancel the order, but if this is not possible, you are liable for all shipping charges (including promotional outbound shipping) and return shipping.
Orders Refused on Delivery
If you have refused your order upon delivery, you will be liable for outbound shipping (including promotional shipping), return shipping costs, and a 15% restocking fee.
Phone: 1-800-339-7123 or 770-455-9999
Mailing address: AchooAllergy.com, 1620-D Satellite Boulevard, Duluth, GA 30097