Review Details

Ebac Neptune Dehumidifier

Product Review (submitted on April 7, 2015):

The last two units I owned were either under powered or failed afer two seasons. So far, this unit works great in my 1000 sqft finished basement, even with the stairway door open. A desired 50-52% humidity level was easily maintained after a week of record high temperature and high humidity in combination with a separately purchased plug-in dehumidifier controller. The unit's owner manual and the company's voice mail response for startup issues coil freezing and low condensate volume could have been better, but once reached, the tech service department was very professional and assurance was given that the unit was operating normally. The low energy consumption rating of this unit is a positive considering that this unit is designed to run continuously. Time will tell if this more expensive dehumifer system was economically justified.