Review Details

Austin Air Bedroom Machine HEPA HM402 Air Purifier

Product Review (submitted on April 9, 2015):

The Austin air company sent me a damaged unit, which we thought was caused by UPS. However the second unit they sent to rectify the first was promised to be inspected and its packaging reinforced with bubble wrap to prevent any damage. However, the second unit was completely caved in where the unit was guarded by 6" of Styrofoam. This damage indicated it occurred in Austin Airs packaging facility. I returned both units because if they could not handle sending out an undamaged unit how could I trust their abilities to handle more difficult matters like warrantee, parts, or quality claims. Worst of all, Achoo Allergy and I made Austin Air aware that I am suffering with severe allergies to a large variety and that I was getting emergency sinus surgery the following week. The unit operated well and provided much needed comfort for nighttime breathing, but I had several doubts to their quality claims after researching several other brands on multiple consumer review websites during their shipping indiscretions. The fact that you could just vacuum the outside of the unit for five years to clean it sounded like a cost saving selling point for replacing the multiple pre-filters of other companies. However, there is an issue with this claim, and I proved its lack of legitimacy, through the claims of the leading selling companies that offer replacement pre-filters. You are never going to vacuum out and clean the unit entirely each month, which meant the unit would be less efficient every month operating with less air circulation or CFM rating. Spent the money and get the IQ air, it is used by hospital clean rooms, and many others. The IQ air is more expensive up front and at a yearly operating cost, but it stands behind its proven reputation which is important when it comes to your HEALTH!