AchooAllergy.com Blog
Our Danby Dehumidifier Direct Drain Solution
Posted by Jamie on Wednesday, July 29, 2009
Danby 70 Pint Dehumidifier
Our company is proud of our customer service department and their desire to work with our customers to solve any problems. These people work diligently to come up with solutions to make people happy and satisfied.

One of our most popular products this year has been our line of Danby dehumidifiers. When customers were unable to direct drain these units, our customer service department put their heads together and came up with a solution that has worked so well that Danby has referring people to us.

Our customers have been happy with Danby and the performance of these units; however, there was a problem for some customers that wanted to direct drain the condensed water with a hose. These dehumidifiers have two drainage ports. To direct drain the dehumidifier, the secondary port must be plugged up. Our customer service department figured out the problem and came up with a great solution for our customers.

Here is the process to make sure you can direct drain your Danby dehumidifier:

We send you printed directions and a custom fitted rubber stopper. You must firmly insert the supplied rubber stopper in the secondary drain port inside the unit. The secondary port is located on your right as your look inside the unit. The rubber stopper must be inserted tightly into the port to keep the stopper in place.

If the rubber stopper is in place, the reservoir bucket will fit back inside your dehumidifier. The condensed water will then drain out the primary port where you attach your direct drain hose.

If you have any questions regarding this direct drain fix for your Danby dehumidifier, please contact AchooAllergy.com’s customer service department at 1-800-339-7123.


6 Comments
On 7/5/2011 70 Pint Dehumidifier wrote:
I think it was really clever of your company to come up with the "drain fix" for this, but what is the purpose behind the two drains to begin with? Just wonder.
On 9/8/2012 Tim Liu wrote:
We always used direct drain function with our Danby dehumidifier and we a very happy with the product, but it started to leaks recently, please help?
Thanks
On 8/14/2013 shirley williams wrote:
What does it cost for the rubber stopper? Danby Customer Service did not know about the fix.
The dealer is of no help.

On 8/21/2013 KevvyG wrote:
A small rubber stopper can be picked up at nearly any hardware store. I believe we originally purchased several from a local Ace Hardware. The stoppers are small, about the size of the tip of your pinky finger, and should cost you less than $1 (maybe 15 - 25 cents). It's likely, since the model that originally exhibited this issue is a few years old, that current CS reps with Danby have no knowledge. Sometimes, manufacturers are a little lacking on the customer service side of things. Hope that helps!
On 8/25/2013 Dan G wrote:
Just bought a brand new one and no stopper was provided. Given that Danby knows it is a problem, why was the stopper not provided in this year's models?
On 8/25/2013 KevvyG wrote:
This is the first I've heard about a new model exhibiting that problem. The original issue was with the old DDR Premeire model. The initial manufacturing lot that was built in late 2008/early 2009 needed the fix, but to the best of my knowledge they fixed it with the next production run.
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