Customer Q & A
Q1: My daughter is in Spain and took the Paris vios greenwith her along with an adaptor and converter. She is having trouble getting it to consistently work and wanted to know if the machine was heat producing. Can u help me with this question?
Unfortunately the Vios is not made to be used outside the U.S., even with a converter. Using it outside the U.S. also voids the warranty. Their portable unit, the Pari Trek S, is the only machine we have that can be used outside the U.S.
Q2: How do I change the hose on the Pari VIOS Pediatric Nebulizer Kit?
The hose for the neb cup can be tricky but does disconnect from the cup and the compressor, then is just discarded. If you're having a problem getting it disconnected, try twisting as you pull. If they've been on their for a while, they can sometimes be a pain to remove. Once off, just push & twist the new one on. The hoses are often sold with the cup replacement kit, so it's not a bad idea to replace the actual cup as well, and if the old one seems to be working fine, keep it as a spare.
I have a PARI Vios nebulizer model#310Boooo can I use the nebulizer in Europe 220 Volt or do I need a transformer ??
I'm not familiar with that part number, but when it comes to the Pari compressors currently available, only the Pari Trek is built to be used in N. America and overseas. You would need a plug adapter, but it would work in Europe. As for the other VIOS models, Pari has 220v models available, but the 110v models sold here would probably not work in Europe. Like other electrical appliances, you can often use a converter, but there are two problems with it. Using a converter can often lead to the appliance motor/compressor burning up, and you always void the warranty when use it with a converter. Hope that helps!
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