Dyson DC33 Multi Floor Vacuum Cleaner Customer Q & A

Dyson DC33 Multi Floor Vacuum Cleaner Product Details
Q1: I just got new carpet and I can't seem to find a way to adjust the head so I can push the vacuum! I seriously had to drag the Dyson backward to use it and it was still very difficult. It's thick carpet but it is carpet and that's what a vacuum is supposed to clean...so did I get a faulty vacuum or is the "self adjusting" not capable of handling thick carpet? I'm so disappointed!!

A: Long story short, it's likely not defective. The DC33, like many of the newer models Dyson has rolled out has the self-adjusting cleaning head which basically means it has a floating head. So when the carpet is lower pile, the head will , but when the carpet height is higher, it relies on the carpet itself to nudge the head upwards. For most carpets it works just fine, but what you're experiencing isn't entirely uncommon with higher pile or thicker carpet. There's tension between the brushroll and suction wanting to pull the cleaning head down and the auto adjust that is trying to allow the head to float. Since there is no other type of manual height adjustment on any Dyson vacuum cleaner, you're a bit stuck. You will encounter similar issues with other uprights that have a mechanical auto-height adjustment though with certain models, like the Miele upright, the height adjustment is located behind the cleaning head, so instead of adjusting the front of the vacuum, it adjust the back, a bit like a lever. This set up works a bit better on thicker carpet than a front-located auto adjust like what you see with a Dyson.

Q2: How much pressure should the HEPA filter need to wash it thoroughly

A: Not much. Typically, running water from a faucet is enough to dislodge debris that the filter collects. Rinse repeatedly until the water runs clears, allow to fully dry, and you should be all set!

Q3: On the Dyson 33 vacuum, does it have different carpets levels or just one level. One level for bare floors and one level for carpet is all I see. Please let me know if there are different adjustment levels.

A: The DC33 has an automatic height adjustment. So as you move from different heights of carpet, the head will adjust automatically. So as you move from say carpet to smooth flooring all you simply have to do is disengage the brushroll change setting from carpet to bare floors, and the height will adjust itself.

Dyson DC33 Multi Floor Vacuum Cleaner Product Details

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